A.S. Ramsay

Managing projects and working on site where residents or businesses remain in occupation can often be fraught with difficulty. Complaints from irritated residents, complaining about the dust and noise being created by your building works are an inevitable part of any construction work, particularly during these times of unprecedented uncertainty and anxiety. Often these will be escalated and passed around until eventually several different people in various departments could be dealing with what should have been a simple issue.

By their nature, construction projects have an enormous number of moving parts including dozens of people. Noise, dirt, vibration, scaffolding, dust, trespassing, increased traffic congestion and lack of access undoubtedly lead to inconvenience, frustration and sometimes anger. All-too-often, these difficulties arise when residents, block managers and neighbours don’t know what’s going on or how long the work is going to last, they snowball from a simple lack of communication.